Supercheap Auto Balcatta
Balcatta
This auto spare parts store is an one stop destination to automobile fans and mechanics. The store offers a huge variety of premium car parts and add-ons, combined with their commitment on providing excellent customer service, has built their reputation as a dependable supplier for automobile requirements in Balcatta. Regardless of whether it's a simple fix, a boost to velocity, or a full-scale restoration undertaking, clients can depend on the experienced team at the shop to assist them discover the right pieces for their car. With both internet and offline purchasing alternatives available, the store makes it convenient for buyers to acquire what they need, whenever they want it.
Need to contact them? You have several options, which include: phone or website They are open from Monday to Sunday.
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Reviews
"All up took 20minutes to get all gear required for a service on my vehicle from computer to front desk superb"
"Excellent customer service by Balcatta's service manager. Went well beyond my expectations to help me out. He couldn't have been more helpful. Thanks."
"I am not one to give negative feedback due to working in customer service myself; but after my appalling experience with SuperCheap Balcatta i feel obliged to comment. Around a month or so ago, I purchase a windscreen wiper from Supercheap Balcatta. 3 days later, I went back to the store as the Wiper wasn't wiping properly (literally the products job -.-). I walked up to the counter to wait to be attended to. I had to wait a few minutes, as the girl and guy behind the counter were having a chat about what they were doing on the weekend. Don't get me wrong, I'm all for having a chat with your work mates, but when there's a customer to serve - you pause your convo and resume it later. When she finally attended to me i said, "i bought a wiper blade from you on Sunday and it's not wiping properly" and she laughed and then replied with "so yeah what's your question?" I found her very condescending and sarcastic, which is not what you want when you are needing help. I basically had to convice the boy to come and look at the wiper to show them that it was faulty. I was hoping for a simple exchange, but the boy said to me that as i fitted it myself, they are no longer responsible for the product or it's condition. Which isn't true, as according to Australian Consumer Law, if a product is not fit for it's due purpose, you are entitled to a refund or replacement. I felt very upset and frustrated as he was insinuating that i did something wrong when i installed the blade and it was therefore my fault. Installing a new blade is not rocket science, and it's not like a snapped it in half - definitely don't expect a refund/ exchange in that case as that would of course be my fault! After about 10 mins of back and forth with the worker, he finally said i can try a different brand and see if that works. I said okay let's go inside and look... he left me to go find them by myself, didn't even show me where the blades were, or show me which was the right one to get! I ended up leaving the store and driving to SuperCheap Whitfords, who went above and beyond to help me! If you're going to get a job that involves customer service, don't have the attitude of a wet sock when a customer comes to get help."
"I called in to buy some tools I saw on their website, I walked around the shop and couldn't find them so I asked the two guys behind the counter who were having a social chat . I described what I was looking for and was basically then told to go find it yourself and then they proceeded to enjoy their conversation.."
"Products you need and open 7 days per week. Awesome friendly service that are helpful to ensure you buy the right product for your vehicle."
"I bought an ATV hydraulic lift. Unfortunately it didn't work so took it back and it was replaced without fuss. I dealt with two extremely pleasant female staff members. Friendly staff make a huge difference ... New lift works perfectly. Great purchase and a happy customer."
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