Auto Xcel
Bonnyrigg
Auto Xcel is a highly regarded Australian vehicle repair firm famous for delivering superior fixes for various cars. Their team of skilled mechanics is dedicated to maintaining autos in peak shape, making sure they operate efficiently and effectively. They are adept in every facet of car maintenance, covering oil replacement and brake service to engine tune-ups and engine diagnostics. They give great importance on customer satisfaction, which is evident in their devotion to delivering top-quality work and exceptional workmanship.
Moreover, they serve as a dependable source for vehicle frame components, offering a wide selection of parts for all brands and types of vehicles. Their wide-ranging inventory and proficient staff make them a one-stop-shop for all of your auto maintenance and repair needs.
They understand that auto repairs might be stressful, which is why they endeavor to streamline the process as seamless and stress-free as possible and offer honest and clear estimations of each repair. Their crew is always accessible to address any inquiries.
In case you require some information or have some, you may reach out to them by: website or phone. They're open Monday to Sunday.
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Reviews
"If i was able to give a zero I would, extremely poor customer service from the old man, benfit of the doubt for the new kid working there, we should've went to David the store manager for the parts. The old man working there wasn't very empathetic nor helpful with our situation that they caused. We bought an oil filter and came back having to show that the oil filter for the car was different to the one they provided us. We made sure to double check the parts over the phone and reconfirm "is this the right parts" in store as well and they said "yes, definetly". Trusting that they are professional, knowledgable and experienced with the products, we came home, installed the parts, tightened everything down and next thing we know is that oil was spilling everywhere from the oil filter that they gave us. We had to come back in store remaining calm, and explain what had happen hoping for some compensation or empathy and help. But that wasn't the case, we had to literally measure the oil filter that was originally on the car infront of the old man that was serving us and he kept coming up with excuses like "i always sell this to mechanics, boy go grab another oil filter and show them". Finally he ended up getting that actual original part that we needed but he didn't provide that in the first place and he expected us to pay more for the right part when he could of provided us that in the first place, once again. We even asked him to measure it himself with the tool he provided us but he kept on refusing and kept telling us the same excuse "I always sell this to mechanics". We did our research for the one that he provided us, showed him that it doesn't fit our vehicle specifically. Like why are we the 'customers' doing his job of double checking the parts for him, what is he getting paid to do? David the store owner would always measure the parts if we brought any back and apologise for the problems caused but today his worker was very rude and even dared to offer us the other filters but we had to pay extra for."
"David is a nice bloke, friendly and helpful. Part price is reasonable, if not one of the best in Sydney for refurbished rotable parts. Discounts available if you smile. On site mechanic is quick and efficient. Overall 4 stars."
"Went today and the young bloke named Lam served us with great knowledge and friendliness. Was really happy with the service and recommendations he gave us. Would definitely recommend for anyone in the area to come here."
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