Pedders Suspension & Brakes Wollongong
Wollongong
Pedders Suspension & Brakes Wollongong is a highly respected Australian car repair and servicing firm that is renowned for providing superior fixes for all types of vehicles. Their team of skilled mechanics is dedicated to maintaining vehicles in optimal shape, guaranteeing that they run smoothly and efficiently. They are adept in all areas of automobile maintenance, from oil changes and brake maintenance to motor tuning and motor diagnostics. They put a high emphasis on customer satisfaction, which is apparent in their dedication to offering top-quality service and outstanding artistry.
Furthermore, they are a dependable source for auto body components, providing a wide selection of parts for all brands and models of cars. Their vast stock and proficient staff make them a one-stop-shop for all of your auto repair and maintenance requirements.
They understand that vehicle repairs can be nerve-wracking, which is why they aim to make the procedure as seamless and worry-free as feasible and offer direct and clear assessments of every fix. Their team is always available to address any queries and provide guidance throughout the process.
If you require to contact them, you have several choices, including website or phone. More info: The Pedders Suspension & Brakes Wollongong is open from Monday to Friday.
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Reviews
"Didn’t feel welcomed at all!! Basically was talked out of what I wanted on my vehicle. Very bad customer experience. Went around the corner to TJM 4WD specialists and they came to my needs with everything I needed to update my vehicles rear suspension!!"
"Late July 22, I took my car in to Pedders because I had a knock in the front suspension and for a wheel alignment. A little later that day I received a call from Pedders telling me the car was ready for collection only then did I find out the cost, which I thought was ok considering the knocking sound ( turns out it was just a loose bolt). The manager then offered some extra reasonably urgent work. Replace one broken engine mount and FLUSH brake system. The word flush is in CAPS because this is what they were supposed to do. Although he did mention my brake pads would need replacing in the near future. Just yesterday 15/10/22, I decided to finally replace ALL of my pads and rotors (discs) including the park brake shoes. You can imagine my unpleasant surprise when I began retracting the calliper pistons and a murky grey fluid flowed out. I thought "this is not possible" as the system has just been flushed. I proceeded to double check and do the other wheel and sure enough same cloudy dark fluid flowed until finally I reached MY new fresh fluid. I took my car to pedders despite knowing they are more expensive than other workshops, because I TRUSTED they are professionals. I trusted them and they betrayed that trust. Fortunately I do have a mechanical background, just a little time poor. I feel so bad for people who have no choice but to put their trust and safety in the hands of this place and no way of actually knowing the work carried out is actually what has been done and charged for. This is not a gripe as I had nothing but admiration for pedders before this weekend, and not only happily paid the asking price ( quite expensive I might add) almost $500, but I would have recommended this place, but THIS cannot go unsaid. I am happy to correct it if I have somehow got it wrong. I know I haven't, so I do not expect to be hearing any defence from them. I would be seeking a refund but think this review and many more is far worse for a business, I know as I am self employed and I would be devastated by this. I am considering approaching the ACCC, I have not decided yet. Needless to say, my cars will not be back again. I have added pictures of the fluid and the wording on their receipt. ********** *********** ********** ********* NOTE**** The manager at Wollongong has contacted me and discussed the issues relating to this post. A refund for work not carried out has been offered and appreciated."
"Got about 8k of repairs done for 6.5k and my car feels AMAZING now. All work done within 48 hours and it was a lot of work. Very happy with the quality of work and the speed they finished the job at. Great customer service and brilliant quality work. Highly recommend and I'll be back for any future repairs for sure."
"We contacted Pedders with a problem with our vehicle. We had no idea of what we needed, Eddie gave us advice which we followed. He fitted us in early as we were going away. They did a great job at a reasonable price. Any further work will be done by Pedders and we totally recommend them."
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